The first action is to determine whether the document uploaded successfully. To determine this, do the following:
- Open the document files using the Filing Queue link on the left menu.
- Click the icon under the Details column for your case.
- Scroll down to the Documents section of the Filing Details page to locate the document uploaded.
- Click on the document link under the File Name column to open the document.
Note: If the file does not open using the original authoring tool, cancel this filing and create a new filing.
Prior to uploading documents for new filings, confirm the document files will open successfully from their original source.
Corrupt files, for example, files with zero (0) bytes of data are one of the many reasons a filing has format errors.
PDF files have security settings that can prevent documents from being e-filed. A file with document security has a padlock icon on the document and/or has “SECURED” shown in the file name.
The document security can include several different options, any of which will prevent the document file from being processed. To ensure successful document processing, recreate the PDF with no security options.
Font resources are included in newly created documents. This is a standard with PDF/A files. Document generating tools use non–supported fonts when creating documents, which results in the inability to convert the document into the standard e-filing format.
There are multiple ways to examine the fonts embedded in the file. PDF viewers can show the fonts, or the file editors can allow you view the fonts used.
The JBig font is not a supported font.