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1. What is the Odyssey Portal and who should use it?

• Odyssey is the new statewide Electronic Court Records Management System (ECRMS) that the Snohomish County Clerk’s Office and Superior Court implemented on May 2, 2016. This system will be implemented in nearly every county by 2018.  The Portal is the public facing portion of Odyssey where users can go to search and view publicly available case information. 
• If you are a frequent user of court records, a fee-based subscription service to Odyssey Portal is an option for searching, viewing, and printing documents.  If you are an infrequent user or have a one-time need to access court records, access through the Washington State Digital Archives is available.
• Users who are not registered/signed up for the Odyssey Portal subscription service can still access the Portal (link available through the Washington Courts website) and search for information, but will not be able to open/view any documents.

2. How do I Register/Sign-Up for the Odyssey Portal Subscription Service?

• Visit our website to download the Subscription User Agreement.  You can get to the page by going to www.snohomishcountywa.gov , under “Your Government” click on Superior Court Clerk.  From our home page, click on “Electronic Court Records”.  Under the “Frequent User” section there is a link to our Subscription Service Information page, where you can open and print off a subscription user agreement form.
• Come in to our office and ask for a new subscription user agreement form to fill out.
• Mail or bring in a completed Subscription User Agreement form to our office with an accepted form of payment (as outlined on the agreement form).
• If you have questions regarding this service you can email SCLSUBSCRIPTIONS@SNOCO.ORG   

3. What is the cost and how do I pay for a subscription?

• Cost is based on company size (total number of employees) and not the number of subscribers.

Company Size	Annual Fee
1 – 3 Employees and/or Individuals	$100
4 – 6 Employees and/or Individuals	$250
7 – 10 Employees and/or Individuals	$500
More than 10 Employees and/or Individuals	$600

           Note (1):  Pro-rated in whole months if service starts after February 1
           Note (2): Company size is total number of employees, and not the number of subscribers

 

• Paid/billed annually on February 1st.  Fee is pro-rated in whole months if service starts after February 1
• U.S. Mail – Finance staff will accept checks or cashier checks/money orders via U.S. mail.
• In Person – Finance staff will accept checks, cashier checks/money orders, cash and/or credit card payments.

4. How long will it take to receive my login information once I submit my subscription agreement?

• It can take up to 5 working days to receive the email with your log in information.
• Your username will be the email address you provided on the registration form.

5. I haven't received my login information, who should I contact?

• If you haven’t received an email confirming your registration/subscription, please email SCLSUBSCRIPTIONS@SNOCO.ORG to find out the status.

6. Does this mean I have to E-File?

• No, at this time the current process for filing paper documents will not change and documents will continue to be filed, processed, and scanned by the Clerk as they have always been.  The difference with the implementation of Odyssey is that once scanned, a paper court file will not be created.  Filing of Working Copies required by Snohomish County Local Court Rule 7(b)(2)(B) will also remain unchanged.

7. I already registered for Odyssey Portal through another County, do I have to register again?

• Yes.  Each County maintains its own subscription service and fees.  A unique email address is also required for each County’s subscription with Odyssey Portal.  

8. If I have paid for a subscription and come into the office, do I still need to pay for copies?

• Yes.  This will require the use of our resources (staff time, paper, toner, etc.) and therefore the normal fee for copies would apply. 

9. Questions on how to search/view documents and case information in Odyssey Portal:

• It says to enter a “Record #” in the search field? 

®    Record # is the same as Case #

• I can’t find my case

®    Try utilizing the “Wild Card” search feature by typing your last name, first initial followed by an asterisk “*” (i.e. – John Smith = Smith, J*)

• How can I search for a specific case type?

®    Advanced search, choose case type

®    In the Smart Search box under the Search Criteria field click on Advanced Filtering Options.  Scroll down to the Search Cases box, click on the down arrow in Filter by Case Type field, and select the desired Case Type.

• I have tried searching and can’t find what I am looking for.

®    Odyssey is very literal.  It will search for exactly what you type in.  Try using the wild card function (*) when performing your search.

®    Businesses that were converted over from the previous system had to have “NFN” entered under the first name field.  If searching for a business, try typing in a minimum of 3 characters and an * for a broader search.

• Case is not showing in Odyssey, but it is showing in SCOMIS or JIS

®    Try searching with less specific criteria and use the wild card function.

• How can I search for a specific attorney’s cases?

®    Advanced Search, using attorney bar number

®    In the Smart Search box under the Search Criteria field click on Advanced Filtering Options.  Scroll down to the General Filtering Options box, click on the down arrow in Filter by Search Type – Smart Search field, and select Attorney Bar Number.

• Can I print a docket?

®    From the Details screen/page of your search click on the Print button.  A box will appear directing you to “Please select the sections that you would like to print” with all the boxes check.  Simply uncheck any sections you don’t desire and click the Print button.

• Can I print a list of cases coming up in my search?

®    From the Search Results screen/page click on the Print button in the upper right hand corner above your search results.

• If I am an attorney of record and have filed a Notice of Appearance, will I be able to see my confidential case types?

®    Yes, if you are unable to see your confidential case types and/or documents please contact SCLSUBSCRIPTIONS@SNOCO.ORG

• Can I view my confidential case type?

®    At this time, Pro Se litigants cannot view their confidential case information via the Odyssey Portal.  Attorneys of Record who have filed a Notice of Appearance and are subscribers to the Portal can view confidential case types/documents.  Otherwise, if you are a party of record, you will need to come into our office and provide appropriate ID to view your confidential case.