SNOHOMISH COUNTY CHARTER REVIEW COMMISSION AGENDA ITEM 2016-12
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SUBJECT TITLE:
Adding Office of the Ombudsman to the Charter
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Meeting Date:
March 16, 2016
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Estimated Presentation Time:
20 minutes
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Exhibit:
1) King County Code
2) Snohomish County Code Chapter 2.11
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RECOMMENDATION: The Commission should discuss Charter Amendment Proposal 2016-04 Adding Office of the Ombudsman to the Charter. If the Commission wishes to move forward with the proposal, the Commission should direct staff to prepare a draft proposition.
SUMMARY:
At the February 17, 2016 meeting of the Commission, the Commission decided to move forward with further analysis and discussion of Charter Amendment Proposal 2016-04 Adding Office of the Ombudsman to the Charter. The proposal was initially proposed by Commissioner Koster. Related to this discussion are processes relating to the filing of ethic complaints and whistleblower complaints. These discussions are scheduled to occur at a future meeting of the Commission.
There is currently an office of the Ombudsman for the County, with its powers described in SCC 2.11. The most recent report of the Ombudsman showed that the office received 169 complaints and inquires from May 1, 2015 through December 31, 2015 and “provided recommendations to improve the efficiency, effectiveness and transparency of County government.”
Adding the Office of the Ombudsman to the Charter would create a new section of the Charter.
BACKGROUND:
Purpose of an Ombudsman
Ombudsman is defined in Webster's Riverside Dictionary as ''one who investigates complaints, as from consumers, and assists in achieving fair settlements.''
The modern position of the ombudsman has its origins in Sweden in an attempt to safeguard the rights of citizens in a manner independent of the executive branch. The typical duties of an ombudsman include investigating complaints and attempting to resolve them through recommendations or mediations. In some cases, Ombudsmen identify systemic issues of poor service or breaches of people's rights.
The powers of an Ombudsman are limited in most cases. The Ombudsman can serve as a citizen advocate and use their connections and influence to intercede in the political process on behalf of citizens who are not able to achieve results on their own. In the 2015 annual report, the Snohomish County Ombudsman exemplified several cases where the Ombudsman was able to successfully resolve an issue, including working with a phone company to refund excess taxes collected and assisting a resident in an unincorporated portion of the county dealing with a city.
Typically, Ombudsmen have few powers to enforce a recommendation or deal with uncooperative officials. Ombudsmen usually do not have to power to initiate legal proceedings on behalf of a complainant and may not have the ability to subpoena documents or other material.
An Ombudsman could handle whistleblower and other ethics complaints filed by a county official. A 2010 study, “The Organizational Ombudsman: Origins, Roles and Operations, a Legal Guide,” found that the creation of an ombudsmen typically leads to more complaints filed than the use of alternative procedures, including anonymous hotlines.
History of the Ombudsman in Snohomish County
In October 2014 the Snohomish County Council created the office of ombudsman. The Council held an administrative session on the Ordinance 14-077 on September 15, 2016. During the administrative session, the staff report stated that the timeline of the appointment was to align with the timeline of the 2016 Charter Review Commission in the event the office was placed in the Charter. Ordinance 14-077 was modeled off model ordinances.
The current Ombudsman assumed the office on April 27, 2015.
Addition of Ombudsman to County Charter
The suggestion of Commissioner Koster is to add the Office of Ombudsman as a new section in the County Charter.
The charter for King County contains a section related to the Office of Citizen Complaints. Other home rule counties in Washington do not contain similar provision in their charter or in their county code. A full list of these positions is listed in Table 1.
Table 1 - Office of the Ombudsman
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County
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Office in Charter
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Office in County Code
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Note
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Snohomish
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No
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Yes
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King
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Yes, Section 260
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Clallam
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None
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Whatcom
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None
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Pierce
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None
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Clark
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None
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Table 1 - Office of the Ombudsman
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County
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Office in Charter
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Office in County Code
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Note
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Snohomish
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No
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Yes
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King
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Yes, Section 260
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Clallam
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None
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Whatcom
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None
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Pierce
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None
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Clark
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None
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In 2015, the Clallam County Charter Review Commission considered adding an office of citizen complaints to the Charter. The final language considered by the Commission is available at this link: https://websrv7.clallam.net/forms/uploads/CRCAgenda.pdf. The Commission did not refer the proposal to the voters on a 5 - 5 vote.
In 1968 King County freeholders placed into their charter the Office of Citizens Complaints. “The County Council shall establish by ordinance an office to receive complaints concerning the operation of county government and shall grant it sufficient power to quickly and efficiently investigate, to make and publicize its findings.” This provision has not been amended.
Creating an Office of Ombudsman in the Charter would place an obligation on the County to fund and maintain the office. Currently, the office is a discretionary function of the County government. As discussed by the Commission regarding the Office of the Performance Auditor, the Council has flexibility in how and the degree to which the office is funded or how the duties of the office are performed. In 2015 the county allocated $276,373 for the office, which included funds for two staff members.
The national professional association United States Ombudsman Association recommends placing the Ombudsman under the legislative authority. In 2006, a report to the Charter Review Commission suggested the office should be structured to maximize independence with the appointment of an Ombudsman for a term of office with removal only for cause, and granting the Ombudsman subpoena authority and full access to departments and staff as needed to complete their investigations.
Questions for consideration:
1) Should the Charter be amended to add a new section creating the office of ombudsman?
2) If yes, what powers should the office hold? The King County Charter grants the power of issuing subpoenas and administering oaths.
3) Should the ability to file a written complaint be limited to citizens of the county or open to anyone?
4) Should the Charter direct a percentage of the budget be devoted to an office of the ombudsman?
ALTERNATIVES:
The Commission could add this item to a subsequent agenda for discussion.
Exhibit 1
King County Charter
Section 260 Office of Citizen Complaints.
The county council shall establish by ordinance an office to receive complaints concerning the operation of county government and shall grant it sufficient power to permit it quickly and efficiently to investigate and to make and publicize recommendations concerning its findings, including the power to subpoena witnesses, documents and other evidence and to administer oaths. The subpoena power of the office of citizen complaints shall be limited to matters under written complaint by a citizen of the county, and any witness shall have the right to be represented by counsel. Any individual who is the subject of a complaint shall have the right to present witnesses in his own behalf.
Exhibit 2
Snohomish County Code, Chapter 2.11
OFFICE OF THE OMBUDSMAN
Sections:
2.11.010 Creation and purpose.
2.11.020 Ombudsman.
2.11.030 Definitions.
2.11.040 Appointment of the ombudsman.
2.11.050 Term.
2.11.060 Qualifications.
2.11.070 Removal.
2.11.080 Organization of office.
2.11.090 Appointment of pro tem ombudsman.
2.11.100 Powers of the ombudsman.
2.11.110 Cooperation with requests from the office of the ombudsman.
2.11.120 Investigation of complaints.
2.11.130 Written reports.
2.11.140 Severability.
2.11.150 Effective date.
2.11.010 Creation and purpose.
Pursuant to those powers inherent in the home rule charter county, the office of the ombudsman is hereby created. The purpose of this chapter is:
To establish an office of the ombudsman that shall function independently, subject to administrative direction by the council chairperson or chief of staff. The office will receive and respond to citizen complaints within its jurisdiction, including but not limited to complaints concerning administrative acts of an agency.
2.11.020 Ombudsman.
Pursuant to those powers inherent in the home rule charter county, the position of county ombudsman, hereinafter referred to as ombudsman, is hereby created.
2.11.030 Definitions.
Unless the context clearly requires otherwise, the definitions in this section shall apply throughout this chapter.
(1) "Agency" means any department, office or other governmental unit of the county, or any employee of the county acting or purporting to act by reason of a connection with the county, except:
(a) The judicial branch of the county;
(b) The members or staff of the county council;
(c) The county executive and the personal staff of the county executive;
(d) The county prosecuting attorney and the staff of the county prosecuting attorney;
(e) Any governmental entity other than the county; and
(f) Any private business or nonprofit organization.
(2) "Administrative act" means an action, decision, failure to act, omission, interpretation, recommendation, policy, practice or procedure of any agency. Administrative act shall specifically exclude actions that are the subject of complaints or petitions under chapters 2.50 and 2.51 SCC.
2.11.040 Appointment of the ombudsman.
If the county council fails to reappoint the incumbent, or the position of ombudsman otherwise becomes vacant, a majority of the members of the full county council shall appoint a new ombudsman as follows. Within 30 days of the vacancy, the county executive shall nominate two individuals who meet the qualifications set forth in SCC 2.11.060 for the position of ombudsman for consideration by the county council. The county council shall either appoint an individual from the county executive’s nominees or an individual of the county council’s own choosing provided that the county council finds either that the executive failed to submit two nominations within 30 days of a vacancy or that the county executive’s nominees fail to meet the qualifications set forth in SCC 2.11.060. Notwithstanding the foregoing, upon the adoption of this chapter, the person currently holding the title of ombudsman in the executive branch shall be deemed to have been appointed for purposes of the initial one year term, effective January 1, 2014.
The position of ombudsman may not remain vacant for more than 120 days.
2.11.050 Term.
The ombudsman shall be appointed for terms that will expire one year following the date of original appointment and thereafter expire two years following the date of each reappointment by the county council. The ombudsman shall be subject to the county exempt personnel system.
2.11.060 Qualifications.
The ombudsman shall be appointed solely with regard to his or her qualifications for the duties of their office, and shall hold no other elective or appointive office or position in county government. The ombudsman shall be a person of recognized judgment, objectivity and integrity, who is well-equipped to analyze problems of law, administration, and public policy. The position requires a degree from an accredited college or its equivalent in service to government.
2.11.070 Removal.
A minimum of four affirmative votes by the county council acting by motion shall be required to remove the ombudsman from office for any reason.
2.11.080 Organization of office.
The office of the ombudsman is under the administrative supervision of the ombudsman. The ombudsman may, subject to appropriation and in accordance with the rules of the county personnel system and exempt personnel system, select, appoint, and compensate such other employees as the ombudsman deems necessary to discharge the duties of the office of the ombudsman.
2.11.090 Appointment of pro tem ombudsman.
The council may also by professional service contract appoint for terms and functions deemed appropriate by the council, an ombudsman to serve in the event of absence or inability to act of the ombudsman.
2.11.100 Powers of the ombudsman.
The powers of the ombudsman shall include:
(1) To investigate on complaint or on the ombudsman’s own initiative any administrative act of an agency;
(2) To determine the methods by which complaints are made, received, and acted upon;
(3) To determine whether the ombudsman may investigate a complaint without regard to the finality of the administrative act;
(4) To determine the scope and manner of investigations of complaints;
(5) To determine the form, frequency, and distribution of the ombudsman’s conclusions and recommendations;
(6) To make such inquiries and obtain such assistance and information from any agency as the ombudsman shall require for the discharge of the ombudsman’s duties;
(7) To keep confidential any complaint or investigative information, subject to applicable law;
(8) To employ legal counsel as allowed by the laws of the state of Washington and the county charter;
(9) To adopt, promulgate and amend policies and procedures required for the discharge of the ombudsman’s duties, including the procedures for receiving and processing complaints, conducting investigations, and reporting findings, conclusions, and recommendations;
(10) To prepare and submit to the executive annual budget estimates for the office as provided in SCC 4.26.030;
(11) To delegate functions, powers and duties, except this power of delegation, to other officers and employees of the office as the ombudsman deems expedient to further the purposes of this chapter; and
(12) To make and publish conclusions, recommendations, and suggestions.
The ombudsman shall exercise his powers under this chapter consistent with contractual obligations of the county and applicable law.
2.11.110 Cooperation with requests from the office of the ombudsman.
Administrative agencies shall have a duty to cooperate fully with requests from the office of the ombudsman under this chapter.
2.11.120 Investigation of complaints.
The ombudsman may investigate any administrative act which is the subject of a citizen complaint or which, in the opinion of the ombudsman, may be:
(1) Contrary to law or regulation;
(2) Based on mistaken facts or irrelevant considerations;
(3) Inefficiently performed;
(4) Unclear or inadequately explained when reasons should have been revealed;
(5) Unreasonable, unfair, oppressive, or inconsistent with the general course of an administrative agency’s functioning;
(6) Improper in motivation or based on irrelevant considerations; or
(7) Otherwise inconsistent with accepted government practices or principles, or incompatible with the spirit or intent of the Snohomish County Charter.
Prior to formally issuing a conclusion or recommendation about an administrative act of an agency, the ombudsman shall consult with that agency and provide the agency a copy of the ombudsman’s preliminary conclusion or recommendation and a reasonable opportunity to reply. The agency may not release the ombudsman’s preliminary conclusion or recommendation, subject to applicable law.
2.11.130 Written reports.
The ombudsman may from time to time and shall annually report to the county council on the activities of the office of the ombudsman.
2.11.140 Severability.
If any section, subsection, clause, phrase, or portion of this chapter is held invalid, such portion shall be deemed a separate, distinct, and independent provision; and such decision shall not affect the validity of any other portion of this chapter.
2.11.150 Effective date.
This chapter shall take effect 10 days after the ordinance codified in this chapter is signed by the county executive or otherwise enacted, as provided by section 2.110 of the charter.
(Added by Amended Ord. 14-077, Oct. 8, 2014, Eff date Oct. 30, 2014).