Energy Assistance

The Human Services Office is closed until further notice.

Energy Assistance Customers:

If you have an appointment with us, we will call you at the number listed on your application at the time of the appointment to complete your application.  If we cannot reach you by phone, we will mail the application to you to complete.

New Applicants - PLEASE CALL: 425-388-3880.

Note: If you have received a DISCONNECT NOTICE, we have been informed you will not be shut off. Please contact your heating provider to discuss any concerns.

The Snohomish County Energy Assistance program is open at this time.  Office hours and Phone Lines are open 8:30 to 4:00 Closed for Lunch 12:00 to 1:00.  On Wednesdays we open at 9:15 to 4:00. 

 You can call your Vendor to make arrangements until we are able to give you a grant.  Please call 211 to inquire about other programs you can apply for.

The Energy Assistance Program provides a one-time per heating season assistance in paying the heat bill for eligible households. Benefits of the Energy Assistance Program include:

  • The program helps with all heat fuel types (oil, natural gas, wood, propane, and electric).
  • The program provides grants ranging from $100 to $1000 (depending on income, household size, type of housing, and heat bill)
  • The program provides some heating system repairs for applicant owner

Program Components

There are three Energy Assistance Program components. They are:

  • The Low-Income Home Energy Assistance Program (LIHEAP) usually opens around November 15 (depending on the availability of funding) and closes when funds are spent, usually around April 1. This component helps with all fuel types and has a maximum benefit of $1,000.
  • The Puget Sound Energy HELP program is usually open from October 1 to September 30 and has a maximum benefit of $1,000.
  • The Cascade Natural Gas Washington Energy Assistance Fund (WEAF) program is usually open from October 1 to September 30 and has a maximum benefit of $500.

Power Shut Off

For all three program components, it is not necessary to have a past due balance or be shut off to get help. If your utilities are shut off, you have received a disconnect notice, or you are out of fuel, you must come to our offices when the above program components are open. We are located in the Lower Level of the Robert Drewel (East Administration) Building at 3000 Rockefeller Avenue in downtown Everett, Washington. We are located just across from the Snohomish County Corrections Building). View the Snohomish County Government Campus Map (PDF) for details.

Crisis assistance is provided at 8:30 a.m. or 1:00 p.m., Monday through Friday at 8:30 am or 1:00 pm and Wednesday at 9:15 am or 1:00 p.m. (except for legal holidays). You will be seen on a first come first served and space available basis.


New for the 2019-2020 heating season: To determine if you qualify, please call the Energy Line at 425-388-3880 between the hours of 8:30 a.m. and 12:00 p.m., or between 1:00 p.m. and 4:00 p.m., Monday through Friday and on Wednesday at 9:15 a.m. and 12:00 p.m. or between 1:00 p.m. and 4:00 p.m. Due to confidentiality concerns, email applications are not accepted.

Additional Information

Please call our Energy Line at 425-388-3880 for current Energy Assistance Program information and updates. The Energy Line menu offers information about program hours, which documents to bring to your appointments, and driving directions.