Administrative Services

Voucher Processing Services

Request for Proposals (RFP)

The Snohomish County Human Services Department (HSD) is requesting proposals from qualified applicants to provide voucher processing services. The selected contractor will receive and process approximately 4,000 vouchers annually.


The Snohomish County HSD’s mission is to help all persons meet their basic needs and develop their potential by providing timely, effective human services and building community. In 2016, the HSD processed approximately 4,000 vouchers under programs providing services consistent with this mission, including, but not limited to, the Housing & Essential Needs (HEN) program, which provides rental assistance to eligible clients who are homeless or at-risk of homelessness; Investing In Futures (IIF), which provides housing and services assistance to homeless individuals and families; and the Chemical Dependency/Mental Health (CD/MH) program, which provides chemical dependency and mental health treatment services.

Vouchers are written by HSD program staff to provide eligible program participants with needed assistance through vendors in the community. Vouchers consist primarily of rental assistance vouchers. The Voucher Processing Services contractor will process these vouchers and make payments to vendors.


Governmental entities, for-profit organizations, and private non-profit organizations are eligible to apply. For-profit organizations must be licensed to do business in the State of Washington. Private non-profit organizations must have received 501(c)(3) federal tax exempt status from the U.S. Internal Revenue Service (IRS) and be registered as a non-profit corporation in the State of Washington. Faith-based organizations may not restrict client participation based on required religious affiliation or services. Snohomish County will not accept proposals from individuals.

Minority (MBE) and Women (WBE) Owned Businesses and Small Businesses are encouraged to participate in the county competition selection process.


The County anticipates that state or local funds will support activities under this RFP. The amount of funding available for activities under this RFP are contingent upon funds available. Applicants should respond with reasonable budgeted activities that are responsive to the Scope of Work. The decision of whether to approve project funding is within Snohomish County’s sole discretion. The County reserves the right to negotiate funding.

The County anticipates that funding will be available for the following periods. The decision of whether to renew project funding is within Snohomish County’s sole discretion.

Anticipated Periods Available

July 1, 2017 – December 31, 2017

January 1, 2018 – December 31, 2018


All proposals are due by Monday, May 8, 2017 by 4:00 PM. Incomplete or late proposals will not be considered.


The organization(s) selected will be required to enter into a contract with Snohomish County that includes, but is not limited to, Basic Terms and Conditions and a Business Associate Agreement (BAA). Samples of these agreements are available here:

An application information session was held on Monday, April 24, 2017.

ADA Notice

The County strives to provide access to all members of the public. Reasonable accommodations will be made for persons with disabilities to provide the information in the application materials in an alternate format upon request. Please contact Marion Dal Pozzo at: 425-388-3052 (phone); (email), TTY 7-1-1 or 1-800-833-6384 (voice), 1-800-833-6388 (text).