The Public Advocate is the last resource for those who need help resolving a complaint involving a Snohomish County agency. It is highly recommended that the listed actions below be performed before contacting the Office of the Public Advocate.
Keep records. Whether you are seeking a service or filing a complaint, keep records of the contact(s) you have. Record the names of the staff people you speak with, and include the date of your conversation. Keep copies of all documents you receive or provide. A chronological sequence of contacts and dates is helpful in explaining and understanding your problem.