Cancellations & Changes

  1. Camping
  2. Kayak Kottage
  3. Picnic Shelters
  4. Willis Tucker Activity Center

Cancellations

The policies below apply to CAMPSITES, YURTS, & (Flowing Lake) CABINS
Select another tab for policies on other facilities


IMPORTANT:

- Reservations booked online can be cancelled online.  However, reservations booked (or modified) through the Call Center must be cancelled through the Call Center

- Do not delay your cancellation!  Fees are based upon when the reservation is processed (during business hours) — not when requested.  

  

Online Cancellation Instructions (recommended):

  1. Go to the Online Reservation System
  2. Log in to your account by clicking on the padlock icon in the upper right corner
  3. Once logged-in, click on the "MENU" tab and select "YOUR RESERVATIONS"
  4. Click on "CANCEL" link next to the reservation(s) you wish to cancel
  5. Verify refund amount before finalizing.  See Refund section below

Call Center Cancellation Requests:

  1. Due to the delay in processing Call Center requests (which can affect your refund), online cancellations (if possible) are highly recommended.  
  2. Call 425-388-6600 (M-F, 8:30am-4:00pm)
  3. Staff do not have access to credit card info to adjust fees or process refunds, so please have your card ready
  4. If you leave a message
    • Follow-up!  We will attempt to contact you for your card info, but we cannot complete the cancellation without processing the refund (or fee adjustment)  
    • Please include your name and the Confirmation # (or Site# and Date)
    • If you are unable to get through, you may want to request a refund by check.  Please allow 6-8 weeks to arrive
    • Please be aware that, during busy season, messages may not be retrieved until the following business day
  5.  Requests may also be e-mailed to the Call Center


Changes/Modifications

Modifications are changes to an existing reservation that alter the nights and/or sites.

  • Changes from one park to another are not permitted.
  • Any modification must retain at least 1 night of the original reservation.
  • No modifications allowed less than 14 days from check-in.
  • Modifications will be assessed (per site) a $10 fee.
  • Modifications that reduce nights will need to be cancelled and re-booked. See Refund section for cancellation fees.
  • Modifications must not violate the Friday/Saturday night stay requirement.

Refunds

The amount of your refund is based upon how far in advance your cancellation is made. Please be aware that transaction fees cannot be refunded.  The following refund policy applies to campsite, cabin, yurt, and picnic shelter reservations:

  • 14-Days out
    • Cancellations processed at least 14 days prior to scheduled arrival date will receive a full refund less transaction fee and a $11 cancellation fee (per site). No refunds for picnic shelter cancellations less than 14 days out.
  • 13 or fewer days out
    • Cancellations processed less than 14 days, but more than 3 days, prior to arrival date will receive a refund minus transaction fee and one night's rental (per site or facility).
  • 3 or fewer days out
    • Cancellations processed 3 or fewer days prior to arrival date will receive a refund minus transaction fee and two night's rental (per site or facility).
  • IMPORTANT: Cut-off dates are calculated at midnight

No-Show & Late Arrivals

A reservation becomes a no-show if you have not checked-in or cancelled by noon of the day following your reserved arrival date. All fees and charges (to a maximum of three nights) will be forfeited when your reservation turns to no-show. If you arrive after dusk and the entrance gates are closed, you may still enter the park by opening and closing the gate. Be sure to register in the morning to avoid no-show.

The above cancellation and change policies apply to one-time event rentals. Recurring/business rentals are subject to policies as outlined in their contract or permit.


Helpful Links

Reservation Troubleshooting and FAQs